So today marks my first ever blog-rant! And what else to write about then the recent diner obsession with steakhouse style dining in Sydney! I’m hoping that I’m not judged severely as some sort of food snob for saying this, but these sorts of “restaurants” annoy me to no end with their overpriced, under value food and after a more then a few poor experiences I felt like it was time to share my frustrations. I had never really noticed the growing trend of places such as Hurricanes Bar and Grill, Outback Jacks, Outback Steakhouse and Ribs and Rumps, popping up around Sydney and perhaps its because my boyfriend LOVES meat, but had never really frequented them until recently either. I guess the opening of so many must reflect Sydney’s desire for such food; American style diners that serve up huge portions of steaks, ribs, chips and burgers and are renowned for their irresistible marinades and sauces! Now something like that sounds really very appealing to me! It’s definitely not something that we have a lot of in Sydney, so acts as a nice option for couples and families looking for a nice meal. But alas! It seems it was all too good to be true…or maybe its just me who’s had a bad experience?
I suppose the purpose of this rant is partly as a means for me to express my frustration, but also possibly to see where it all goes wrong. When it comes to dining at any of these venues I am always sure to make a booking. For some reason unknown to me, they are always fully booked on weekends, so I have learnt to book well in advance. Despite that though, I have never arrived to be told that my table is ready to go. Literally every single time I have dined at any of these restaurants I have been directed to the bar and asked to wait for periods of between 10-20minutes while my table is prepared. Perhaps it’s a ploy to buy one of their highly overpriced drinks (Rekorderling Cider for $12) or maybe it’s me thats confused with thinking that the purpose of making a reservation is so that you can be assured a table at a certain time. This past weekend, my boyfriend and I dined at restaurant X (lets keep it unnamed) after making a booking a few days prior for 7:30pm. Sadly, were running about 15mins late as we couldn’t manage to find anywhere to park. Upon arrival however, we were greeted by a very rude member of staff who told me that as I was late she had given our table away and that it was our fault that we would now have to wait an additional 20mins for another to be made ready! Aside from her rude manner (which is another point of frustration) I was never informed when making the booking that there was a time limit on holding the table. If I had been I certainly would have called to let them know. Additionally, most restaurants tend to give you a courtesy call to see if your still coming, but again that wasn’t afforded us. So, we diligently waited for our table.
In general, service at these sorts of places is always very very poor, which I wouldn’t mind entirely if the food was of a high standard or the prices were not so high. On another past occasion, my boyfriend and I were served a cold entrée of chicken wings (6 wings for $15.95!) which we had not finished eating before our (again) cold mains were plonked in front of us by a hurried staff member. On this occasion, I had ordered a steak (300g for $34.95) which was served with chips. Thankfully, I was able to change the chips to vegetables, which was really nice as often you have to pay extra for that service (again, what a joke!). Now, quite obviously to me, but evidently not this restaurant, I ordered steamed vegetables with the premise of being a little bit healthier, which makes me wonder why they were drenched in butter, a fact not shared with me when ordering or anywhere on the menu. At the time though, I thought thats ok, a little butter (well a whole lot in this case) never hurt anyone. So I proceeded to eat my meal. I had also tried earlier to order a drink off the menu, only to be told that “they actually don’t sell that here”. Then why is it on your menu? When the waitstaff realised that we had no plans to order any dessert (and thus not spend anymore money there) he quickly brought over our bill, on which he had highlighted and circled the tip line! I almost couldn’t believe it!
As I mentioned earlier, food is expensive and of a very low quality, although on a bonus the sizes are generally very big (so there is a silver lining if your into that sort of thing!) At a third restaurant (which we can name restaurant Y) I again ordered a 300g rump steak ($24.95) served with chips and salad. Again, I asked for no chips and just salad which to me then means replace the chips with the salad, I mean I’m still paying exactly the same price (I had asked to change the chips to vegtables but was told that would cost me extra, to remove something and replace it with something else? Are you serious?). Perhaps the kitchen staff thought it was a funny joke (I didn’t see the humour there) but when my meal was served I received the normal salad serve and in place of the chips a single piece of lettuce. Wow! Across from me, my boyfriend was looking just as puzzled after having ordered the steak and ribs combo ($39.95) and being presented with a tiny portion of steak and three baby ribs! Considering this was a combo and the price payed I was just as disappointed as he was. Aside from that, I have eaten at plenty of fine dining restaurants (where fantastic food is coupled with outstanding service) and payed a lot less for a lot more! Truly, how do people accept this sort of thing. On top of that, both our steaks were dry and stringy, which is confusing considering they are supposed to specialise in the cooking of such things!
Reading this back to myself, I am really starting to sound like the world’s biggest food snob and I promise I am not, I have just had enough of overpriced food at sub-par standard. How can people charge you $49.95 for a rack of ribs that I know costs about a quarter of the price and then not even follow through on decent service. Have we really come to a time when consumers will willingly accept this? Perhaps we have, because diners continue to flock to American-style eateries all around Sydney and I really still can not work out the appeal. Maybe its because there is so little competition, or that people have come to associate the chains to the product that they are not willing to give anything else a go. Either way, I am starting to think that I am in the wrong profession because owning a Steakhouse seems like an easy way to make a fast dollar! That or I have been very unlucky to have a bad experience every single time that I have ever eaten at a Steakhouse…somehow I am doubtful! On what can possibly be the only positive note, they always seem to have rather large portion sizes, and men in general seem to love them. So if you’re looking for a way to please a male and you don’t mind paying a fortune to do so, then without a doubt go for it! If not, then I would certainly (and somewhat sadly) give it a miss!